PFC / Telesales, recruitment available at Standard Chartered Bank. Candidates who are eligible and qualified may apply before last date of submission. More details about the recruitment of Standard Chartered Bank are given below.
Job Title: PFC / Telesales
Job ID: 294190
Job Function: Consumer Banking
Location: Nigeria - SCB
Full/Part Time: Full-Time
Regular/Temporary: Permanent
Job Description
The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the General Mass Market segment, uncovering customer¿s needs and providing them with the right product & service solution from the full range of Consumer Banking products offered.
In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank.
It is expected for the role holder to be customer centric and provide excellent customer service to complete customer¿s experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customers needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
Key Roles & Responsibilities
Acquisition & Value Management (Required)
- Solicit new to bank customers
- Extend existing customers¿ relationships into additional / new product areas
- Grow & improve customers value and profitability by engaging & deepening existing customers relationships
- Convert customer leads to sales
- Generate potential new leads for other parts of bank e.g. Private Bank
- Client Acquisition & Value Management (Excellence)
- Successfully improve & continuously grow customer value & portfolio size by deepening existing customer relationships
- Successful and consistent conversion of leads to sales
- Upgrade potential customers to Excel and Private Banking
- Consultative & Needs Based Selling (Required)
- Consultative selling of multiple standard products to customers based on identified needs
- Consultative & Needs Based Selling (Excellence)
- Refer to product specialists to advise and promote more complex products based on identified needs
Relationship Mgmt (Required)
- Proactively engage customers, establish & deepen relationship
- Qualify customer requirements appropriately
- Provide advice on potential financial solutions based on identified needs
- Provide advice and respond appropriately to less complex queries
Relationship Mgmt (Excellence)
- Build on existing relationships to grow/ and develop customers portfolio
- Continuous engagement and build emotional connection with customers
- Cultivates a customer pipeline
- Anticipate future basic product needs given analysis of current state
Transaction Processing (Required)
- Accurately process transaction documentation
- Transaction Processing (Excellence)
- Identify opportunities for transaction processing improvements
Qualifications & Skills
Minimum 2:2 University Qualification
- Relationship
Enthusiasm
Rapport
Listener
Connecting
Interpersonal
Communicator
Service
- Motivation
Intensity
Competitor
Confidence
- Influence
Assertiveness
Directive
Courage
- Workstyle
Dependability
Organiser
Focus
- Thought Process
Business Thinking
Mastery
Problem Solver
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
How to Apply
Candidates who are eligible and qualified visit http://www.standardchartered.com/careers/index.html
