Customer Service Manager at ACCION Microfinance Bank Limited (AMfB)

Customer Service Manager at ACCION Microfinance Bank Limited (AMfB)

Applications are invited from Nigerian citizens who are qualified and interested in serving in ACCION Microfinance Bank Limited (AMfB) as Customer Service Manager. Eligible candidates may apply before 22nd March, 2012.

Summary of Role

The candidate will be responsible for maintaining up to date records and customer profiles, managing KYC , ATM, POS CQ forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances and initiating corrective actions, establishing and communicating service metrics; monitoring and analyzing results; implementing changes, maximizing customer operational performance by providing help desk resources and technical advice.


Candidates for this position must possess minimum of HND/ BSc in any discipline, MBA will be an added advantage, minimum of 5years work experience in KYC , ATM, POS CQ Management, good Marketing skills and Relationship Management. Good Telephone etiquette, Impeccable Communication and Interpersonal skills, good knowledge of Micro finance or service industry.

How to apply

Interested and qualified candidates should send application and CV to: Please ensure that the subject of your email is the position being applied for. Emails without the appropriate subject will not be considered. To know more about AMfB, visit:

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