Etihad Airways, Applicants are invited to a Nigerian citizen who is qualified to fill such vacancies at Etihad Airways:
Job Title: Reservation & Ticketing Agent
Location: Lagos, Nigeria
Closing Date: 30 March 2012
Optimise all front desk activities with guests leading to potential sales outcomes whilst complying with all EY ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations.
Responsibilities
- Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
- Comply with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
- Attend to guest problems, escalating to higher levels as required.
- Keep self up to date on product, service, policies and procedures.
- Ensure all monies accounted for and TSR tallies
- Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
- In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
- Handle queues, PTA issues, TODs and re-issues in a timely manner
Requirements
- High school graduate, two years airline or travel agency experience in a reservations and ticketing role. Etihad reservation system*AMADEUS* - courses in reservations and ticketing
- Airline advanced passenger tariff and pricing course
- Recognized IATA or knowledge in rules and regulation of airline restrictions
- Good written and oral English language skills
- Ability to work under pressure and to short lead times
- Able to work on own initiative
- Good PC skills include Word, Excel, PowerPoint, and Internet Numerate
How to Apply
Interested persons please visit “Etihad Airways Career Portal” when Etihad Airways job portal opens, select Nigeria from the Country Dropdown, scroll down and Click Search & Apply button at the bottom of the page to view open positions for Nigerians.
