Customer Service Representative Job in Nigeria at Standard Charted Bank

Customer Service Representative Job in Nigeria at Standard Charted Bank

Standard Chartered Bank provides high quality services to individual clients and small and medium-sized businesses, offering long-term financial solutions tailored to individual customer needs. Currently, Standard Chartered Bank Nigeria is seeking full time permanent candidates for the position of Customer Service Representative - V/I for its office which located in Lagos.

The CSR is responsible for managing in-branch customer service / experience to achieve the branch’s sales & service targets and ensure customer satisfaction.

Job Title
Job ID
Job Function
Customer Service Representative
Consumer Banking

The person hired for this position will be responsible, among others for:
Attend to customer sales / financial enquiries.
Evaluate customer needs and provide advice as to products required.
Cross sell bank products to current / potential customers.
Manage & upscale dormant a/c relationships.
Prepare weekly reports on service issues & in branch accounts opened.
Support acquisition and growth of customer relationships through referrals.

From the candidates bank expect:
Min. of a second Class degree in a relevant course
Good Communication and Interpersonal skills.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

How to apply?
Only online application will be accept by bank for "Customer Service Representative - V/I" post. So please follow the following instruction to submission of applications online.
  1. Visit the official website of the bank – ‘
  2. Now you are home page of the site, on left hand site you will see ‘Careers’ option, click on this link
  3. Click of ‘Search for Role
  4. Set your location to ‘Nigeria – SCB
  5. Click on ‘Customer Service Representative - V/I
Now here you will find the instruction and registration link to submit the application form.


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