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The National Identity Management Commission (NIMC) Nigeria invites from suitable qualified candidates to fill following positions into department of Operations Management.

Position
Job Code
Reporting To
Location
Head, General Public Customer Care
NIMC072
Head, Customer Care
Headquarters
State Coordination
NIMC073
Head of Section, State Coordination
Headquarters
Head of Section, State Coordination
NIMC075
Head, State Coordination
Headquarters
Customer Care Corporate Customers
NIMC076
Manager, Corporate Customer Care
Headquarters

REQUIREMENTS & JOB DESCRIPTION

HEAD, GENERAL PUBLIC CUSTOMER CARE

Job Description: - The successful candidates will reporting to the Head, Customer Care, the successful candidate will be responsible for designing, implementing, and managing general public customer relations strategy to promote consumer awareness of the identity management sector and also coordinate operational activities to ensure that customer complaints are promptly resolved.

Requirements: A bachelor's degree or its equivalent in Management, Administration, Accountancy, Economics, and Information Technology. Relevant professional certification(s) will be an advantage. A minimum of 10 years' post-qualification experience, with at least 5 years' relevant professional experience in a similar organisation.

STATE COORDINATION

Job Description: - The successful candidates will reporting to the Head of Section, State Coordination, the successful candidate will direct, coordinate and oversee the operations of concessionaires in each state office of attached geo-political zone to ensure that operational results are met. He/she will also participate in the resolution of operational issues for concessionaires and private partners operating in the state and local government offices, as well as facilitate the timely flow of resources from the NIMC Headquarters to the State and local government offices.

Requirements: A bachelor's degree or its equivalent in Management, Business Administration, Public Administration or other related fields. A minimum of 10 years' post-qualification experience, with at least 5 years' relevant professional experience.

HEAD OF SECTION, STATE COORDINATION

Job Description: The successful candidates will reporting to the Head, State Coordination, the successful candidate will coordinate and provide direct oversight of the operations of the unit and directly manage the work activities and staff to ensure that operational results are met. He/she will also participate in monitoring and tracking of overall performance of the concessionaires and private partners operating in the state and local government offices. The candidate will also facilitate the resolution of operational issues for concessionaires and private partners.

Requirements: A minimum of 16 years' post-qualification experience, with at least 8 years' experience in senior management position in a similar organisation. A good first degree or its equivalent in Management, Business Administration, Public Administration or other related fields. Demonstrated experience in a branch or liaison office.

CUSTOMER CARE CORPORATE CUSTOMERS

Job Description: The successful candidates will report to the Manager, Corporate Customer Care, the successful candidate will be responsible for the operational activities of corporate customer care unit in the operations management department. He/she will also promote corporate consumer awareness and customer satisfaction regarding the identity management sector and ensure that corporate customer complaints are attended to and resolved.

Requirements: Bachelors Degree or its equivalent in Business Administration, Finance, Accounting, Public Administration, Information Technology or other related fields. A minimum of 2 years' relevant experience

Closing Date:
The online submission of application is closing on 26th December, 2012.

HOW TO APPLY?
Interested candidate to apply for above positions, visit at http://www.nimcjobs.com/ViewJobRoles.aspx

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