Etisalat Nigeria is invited from Nigerian highly qualified candidates to fill the permanent post of Analyst.IT Support into its Information Technology. This position is based in Port Harcourt, Nigeria. Who are eligible for this position; please apply online before last date of submission. More details of this position are given below.
Post Summary
Assist in the resolution of first level IT related hardware, software and network issues organization-wide.
Principal Functions
- Assist in providing general first level technical support to end users organisation-wide.
- Assist in resolving issues and attending to service requests in line with agreed SLAs.
- Interact and consult with internal and external customers to manage customer satisfaction.
- Assist in developing and maintaining an accurate database of historical information about previous user issues.
- Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, User Support. Perform other duties as assigned by the Manager, User Support
Educational, Experience & Skills Requirements:
First degree or its equivalent in a relevant discipline.
Minimum of one (1) year work experience
Passion for Excellence
Integrity
Team work
Customer Focus
How to apply?
Interested candidates, visit at: http://careers.etisalat.com.ng for apply online
