Dragnet Nigeria invites applications for the position of CLIENT CARE EXECUTIVES (Ref: CE 01) into its sales department.
Responsibilities
- Confer with clients by telephone or in person to provide information about products or services, take orders or obtain details of complaints.
- Keep records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve clients' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved client grievances to designated departments for further investigation.
- Maintain regular contact with clients
- Obtain regular feedback from client and ensure that comments/complaints are attended to.
Requirements
Degree in business administration or any other social sciences discipline.
Minimum of 1 year experience required
Knowledge of using computer, MS Word and MS Excel
Able to excel in a fast paced environment
Pleasant personality with good interpersonal skills
Pro-active, responsible and hands-on person
Closing Date
The last date is 23rd January, 2013 for online submission of application
How to apply?
Interested and qualified candidates should visit here to apply online
