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ACCION Microfinance Bank Limited (AMfB), a growing foreign exchange bank and is headquartered in Lagos, is going to invite applications from professionals Nigerians who like the challenge to be able to join as Operational Risk Officer.

Responsibilities:
  • Liaise with Marketing Unit to generate demand by proactively reaching potential customers to make them aware of the company’s products and services, in the bid to utilize E-banking services.
  • Ensuring pro-active service to customers by branch front office staff.
  • Realising and Managing Customer Inquiry location in branch where customers will be serviced through issuing of ATM cards and PIN mailers.
  • Managing Call Centre and Maximising Customer Satisfaction by ensuring quick and professional service and complaint management.
  • Understand fully all of AMfB products and services and procedures.
  • Coaching CMU staff in interviewing customers and cross selling.
  • Handling customer complaints and servicing customers inquiries.
  • Realising AMfB E-banking targets.
Qualifications and Requirements:
Candidates for this position must possess minimum of HND/ BSc in any discipline.
MBA will be an added advantage.
Minimum of 5 years customer service experience in Financial Institution.
Impeccable Communication and Interpersonal skills.
Strong leadership skills; able to coach and motivate.
Strong analytical skills, comfortable with numbers and great at calculations.
Good interpersonal and organizational skills.

Last Date of Application
The last date is 28th February, 2013 for submission of application.

How to apply
Interested and qualified candidates should send application and CV to: jobs@accionmfb.com. Please ensure that the subject of your email is the position being applied for. Emails that do not conform to the method of application will not be considered. To know more about AMfB, visit: www.accionmfb.com

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