NSMC Coordinator Job at MTN in Lagos, Nigeria

NSMC Coordinator Job at MTN in Lagos, Nigeria

Applications are invites you to participate in the recruitment for the position of NSMC Coordinator in MTN Nigeria, is part of the MTN Group, for its Network Group department. The successful candidate will report to the Manager, Network Management. This role is based in Lagos, Nigeria.

Position Description
  • Coordinate an NSMC shift to proactively react to all network-related faults (BSS, NSS and VAS)
  • Ensure that all allocated network nodes are effectively managed by NSMC Engineers-BSS, NSS and VAS. These include the detection and resolution of all network faults and management of all trouble tickets in line with company procedures.
  • Provide technical support and decisions on all unresolved faults to NSMC Engineers- BSS, NSS and VAS.
  • Report all long outstanding faults to the Manager, Network Services Management Centre
  • Ensure that logged trouble tickets are correctly assigned and escalated to  relevant support team
  • Lead team adherence to process and procedure in accordance to business objective.
  • Manage and control  all approved network changes during and after implementation.
  • Provide on-the-job training i.e technical and administrative guidance to subordinates.
  • Assist direct subordinates in the detection, diagnosis and resolution of difficult network problems.
  • Monitor the network performance for overall efficiency and trouble spots using NSMC tools like Optima and Facts, REWSS, ENIQ.
  • Ensure eTOM best practices and standard are adhered to
  • Generate and submit reports on network failures and staff performance.
  • Provide ideas and feedback on software tools, procedures and improvements to NSMC processes
  • Perform second-line maintenance of network faults.
  • Ensure that all NSMC tools and Applications are working properly and utilized
  • Interface with external Network Operating Centres to resolve faults in the area of BSS, NSS and VAS
  • Interface with international partners on the availability and quality of service provided to our customers
Job Conditions:
Normal MTNN working conditions. Regular shift work. On stand by 24/7 through out the year.

Candidates should have following requirements for this position:
  1. A degree in Electrical Electronics/Telecommunications or a related field.
  2. At least 4 years hands-on experience in light current, telecommunications or a related field.
  3. At least 2 year experience in GSM switching environment preferably working on Ericsson and Huawei switches.
Only online application will be accepted via MTN website www.mtnonline.com. The last date for online submission of application is April/12/2013

How to apply?
If you are interested in NSMC Coordinator at MTN, visit on http://careers.mtnonline.com/mtncareers/vacancies.asp?deptid=9&id=1956 for apply it.

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