Phillips Consulting Nigeria Recruiting Customer Service Agents (Telecom)

Phillips Consulting Nigeria Recruiting Customer Service Agents (Telecom)

Phillips Consulting Nigeria is recruiting Entry Level Customer Service Agents for a major Telecom client.

Job Responsibility
  • Attending to walk in customers
  • Excellent Customer Service
  • Must at all times deliver an extremely high level of customer service in an efficient, friendly and professional mane
  • Customer Handling Time
  • All customers are to be served within the agreed time limits for both regular and High Value Customers.
Provide daily feedback on business activities.
Care of Company asset

Skills & Competencies
  1. Ability to use a computer is required. Passable typing skills (at least 27 wpm).
  2. Knowledge of Microsoft Office package.
  3. Passion for customer satisfaction and service delivery (customer centric)
  4. Good communication skills
  5. Attention to detail
  6. Empathetic
  7. Patient
  8. Excellent listening skills
  9. Basic understanding and knowledge of GSM market and Telecoms products and services
  10. It is required that each agent be bilingual with fluent spoken English language and at least one major Nigerian language in addition. Additional language can be one of Yoruba, Hausa, Ibo and Pidgin. The minority languages might come in useful depending on the showroom location
Minimum OND

Last date of application
The online application will be accepted, and last date is 29th March, 2013 for submission of application.

How to apply?
Interested candidate should visit here to apply online

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