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Etisalat was established in the UAE in 1976; it has over its 35 years of experience, pioneered various innovative technologies in emerging markets and extended the reach of millions of subscribers globally.

Etisalat Nigeria is recruiting to the position of Analyst (Retail Operations) for its location Lagos in Nigeria to Retail department.

Position Summary
Manage Retail Operations databases and provide up-to-date data on Experience Centre activities and status

Principal Functions
  • Manage Retail database to ensure accurate and up-to-date information is maintained on: (a) staff headcount, positions and locations (b) Experience Centre status, i.e rollout, location, type and contact details (c) Experience Centre administrative and operational requirements, i.e float phones, data modems, 3G devices, e-purses, etc (d) Experience Centre operational hours, i.e weekly and holiday periods
  • Track Experience Centre activities from commencement of operations and provide data on: (a) footfall (b) top customer requests (c) top customer facing issues (d) Experience Centre-specific issues
  • Co-ordinate with relevant units regarding Experience Centre operational requirements pre- and post-commencement of operations
  • Ensure that all information/ communication intended for Experience Centres is disseminated promptly and follow up to ensure that disseminated information/ communication is well understood and adhered to
  • Track and ensure sign-offs of all Retail documentation with relevant stakeholder business areas
  • Co-ordinate and work with other stakeholders across the business to ensure effective implementation of Retail activities and initiatives
  • Manage and monitor Retail inventory/ PoS items either in the warehouse or HQ to ensure their judicious use
Candidates must hace the following Requirements, Experience, Skills & Competencies:
  1. First degree
  2. At least two (2) years directly relevant post-NYSC work experience
You can submit application only online through Etisalat's careers page http://careers.etisalat.com.ng.

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