Etisalat was established in the UAE in 1976; it has over its 35 years of experience, pioneered various innovative technologies in emerging markets and extended the reach of millions of subscribers globally.
Etisalat Nigeria is recruiting to the position of Specialist (Shop Management) for its location Lagos in Nigeria to Retail department.
Position Summary
Effectively co-ordinate day-to-day operations of Etisalat Experience Centres with the objective of ensuring and enhancing operational efficiencies and compliance with stipulated policies, processes and procedures
Principal Functions
- Develop and implement plans and strategies aimed at enhancing Experience Centre operations as well as enhancing operational efficiencies between Retail and other functional areas of the business
- Enhance, modify and update existing policies, processes and procedures to reflect current operational standards and practices
- Monitor, evaluate and analyze Experience Centre activities, performance and/ or operations with a view of making recommendations, plans or strategies to optimize Retail Management performance
- Review and prepare agreed periodic activity and performance reports for the attention of Retail Management and Channel Managers
- Proffer recommendations on improvements on service delivery in the Experience Centres and ensure achievement of Service Level Agreements (SLAs) in all customer interactions
- Ensure all aspects of Experience Centre administration are carried out in line with the companys policies and procedures
- Act as primary resource for Regional and Experience Centre personnel on issues relating to Retail reporting procedures and policies
- Conduct periodic spot checks on Region and Experience Centre activities to ensure they are in line with standard operating policy guidelines
- Attend team meetings as required
- Perform any other duties as assigned by the Manager-Retail Management
Candidates must have the following Requirements, Experience, and Skills & Competencies:
- First degree in relevant disciplines
- Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a service environment
You can submit application only online through Etisalat's careers page http://careers.etisalat.com.ng.
