Call Centre Agent Recruitment at Telnet Nigeria Limited

Call Centre Agent Recruitment at Telnet Nigeria Limited

Telnet Nigeria Limited is currently looking for candidates for the position of Call Centre Agent to PayCom business unit in Lagos.

Job Code: 02/2013/PNL

Job Objectives: Oversee and direct all marketing activities and establish marketing strategies to meet the company’s organizational objectives. The preferred candidate should have at least 3 years cognate experience.

Responsibilities of Call Centre Agent
  • Responsible for answering all inbound calls and answering questions covering interalia: Cash in, Cash out, Statement, Requests, Pin change, Agent Listing, Paycom subscriber sign up queries, Paycom agent sign up queries, lost card, Account closure, Reversals.
  • Outbound: Follow up on customer acquisition programs and other outbound calls as directed by the head of operations.
  • Escalate all technical related queries to the system administrative support officers on duty.
  • Log all customer queries and keep records of all steps taken to resolve issues to completion.
  • Follow up on any open matters raised and allocate tracking number.
  • Record all steps taken to resolve the problem together with the individual to whom the matter was escalated.
  • Monitor and respond to customer’s complaint via email when required.
  • Update the existing Paycom database (Simfonie) with changes and the status of each customer/prospective customer.
  • Generate report for management according to the stipulated SLA.
  • Any other duty as assigned by Supervisor.
  1. B.Sc/HND in any discipline with minimum of Second Class Lower/Upper Credit division Minimum of 2 years post qualification experience in a similar role
  2. Familiarity with telephone techniques and skills, ability to utilize PC keyboard efficiently and accurately.
  3. Demonstrated verbal communication skills and ability to convey information clearly and effectively
  4. Ability to effectively handle multiple tasks in a fast paced environment
  5. Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
  6. Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
How to apply?
Desirous candidates to apply online for above position can visit on this link:

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