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Telnet Nigeria Limited is currently looking for candidates for the position of Call Centre Agent to PayCom business unit in Lagos.

Job Code: 02/2013/PNL

Job Objectives: Oversee and direct all marketing activities and establish marketing strategies to meet the company’s organizational objectives. The preferred candidate should have at least 3 years cognate experience.

Responsibilities of Call Centre Agent
  • Responsible for answering all inbound calls and answering questions covering interalia: Cash in, Cash out, Statement, Requests, Pin change, Agent Listing, Paycom subscriber sign up queries, Paycom agent sign up queries, lost card, Account closure, Reversals.
  • Outbound: Follow up on customer acquisition programs and other outbound calls as directed by the head of operations.
  • Escalate all technical related queries to the system administrative support officers on duty.
  • Log all customer queries and keep records of all steps taken to resolve issues to completion.
  • Follow up on any open matters raised and allocate tracking number.
  • Record all steps taken to resolve the problem together with the individual to whom the matter was escalated.
  • Monitor and respond to customer’s complaint via email when required.
  • Update the existing Paycom database (Simfonie) with changes and the status of each customer/prospective customer.
  • Generate report for management according to the stipulated SLA.
  • Any other duty as assigned by Supervisor.
Requirement
  1. B.Sc/HND in any discipline with minimum of Second Class Lower/Upper Credit division Minimum of 2 years post qualification experience in a similar role
  2. Familiarity with telephone techniques and skills, ability to utilize PC keyboard efficiently and accurately. http://nbj4u.blogspot.com/
  3. Demonstrated verbal communication skills and ability to convey information clearly and effectively
  4. Ability to effectively handle multiple tasks in a fast paced environment
  5. Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
  6. Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
How to apply?
Desirous candidates to apply online for above position can visit on this link: http://recruitment.telnetng.com/guestViewVacancy.php?viewID=15.

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