Telnet Nigeria Limited is currently looking for candidates for the position of Call Centre Agent to PayCom business unit in Lagos.
Job Code: 02/2013/PNL
Job Objectives: Oversee and direct all marketing activities and establish marketing strategies to meet the company’s organizational objectives. The preferred candidate should have at least 3 years cognate experience.
Responsibilities of Call Centre Agent
- Responsible for answering all inbound calls and answering questions covering interalia: Cash in, Cash out, Statement, Requests, Pin change, Agent Listing, Paycom subscriber sign up queries, Paycom agent sign up queries, lost card, Account closure, Reversals.
- Outbound: Follow up on customer acquisition programs and other outbound calls as directed by the head of operations.
- Escalate all technical related queries to the system administrative support officers on duty.
- Log all customer queries and keep records of all steps taken to resolve issues to completion.
- Follow up on any open matters raised and allocate tracking number.
- Record all steps taken to resolve the problem together with the individual to whom the matter was escalated.
- Monitor and respond to customer’s complaint via email when required.
- Update the existing Paycom database (Simfonie) with changes and the status of each customer/prospective customer.
- Generate report for management according to the stipulated SLA.
- Any other duty as assigned by Supervisor.
Requirement
- B.Sc/HND in any discipline with minimum of Second Class Lower/Upper Credit division Minimum of 2 years post qualification experience in a similar role
- Familiarity with telephone techniques and skills, ability to utilize PC keyboard efficiently and accurately. http://nbj4u.blogspot.com/
- Demonstrated verbal communication skills and ability to convey information clearly and effectively
- Ability to effectively handle multiple tasks in a fast paced environment
- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
- Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
How to apply?
Desirous candidates to apply online for above position can visit on this link: http://recruitment.telnetng.com/guestViewVacancy.php?viewID=15.
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