Telnet Nigeria Limited is currently looking for candidates for the position of Phone Support Engineer to iTECO business unit in Bonny Island.
Job Code: 001/2013/ITC
Job Objectives: To provide IT Help Desk Support to NLNG Staff via telephone, email and occasionally face to face.
Responsibilities of Phone Support Engineer
- Receive, manage and record IT help desk requests receiving either by telephone or email.
- Dealing with and resolving helpdesk requests e.g adding users, Active Directory updating, e-mail account creation, general IT trouble shooting
- Maintain appropriate log of equipment, users and operational activities.
- Basic installation, configuration and support of IT equipment (PC, laptops, printers etc)
- Work as a team member, providing support to colleagues as and when required.
Requirement
- 1st Line IT Helpdesk experience.
- Good IT support experience with knowledge of basics of ITIL (incident management)
- General technical skills including knowledge of Microsoft Windows, Microsoft Office Suite, and common printer issue.
- Planning and organisational skills – ability to use initiative to manage and prioritise demanding workload.
- Strong Communication and relationship building skills
- Strong team player able to work effectively with diverse client groups
How to apply?
Desirous candidates to apply online for above position can visit on this link: http://recruitment.telnetng.com/guestViewVacancy.php?viewID=16.
