British Council Job For Professional/Educational Examinations & Customer Service Manager

British Council Job For Professional/Educational Examinations & Customer Service Manager

The British Council Nigeria is looking for a suitably qualified and experienced individual to fill the position of Professional/Educational Examinations & Customer Service Manager in Lagos. The successful candidate will be report to the DCEM Nigeria.

Purpose of role:
The job holder to support Examination Services in Nigeria in develpoing markets for and delivering Schools exams; to maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards), project outcomes, examinations boards and partners.

Accountabilities and responsibilities:
  • Customer Service: responsible for the delivery of high quality customer services at the Lagos office.
  • Financial control, monitoring and reporting: to manage the professional and educational exams business to target by monitoring and reporting income and costs on a monthly basis
  • Business growth: to grow the business and set country business strategy with CEM/DCEM.
  • Reliability: to ensure examinations are delivered securely according to board requirements
  • Quality: to deliver a high standard of customer service to our candidates as measured by our own Exams Quality Standards and inspection visits from exams boards.
  • Leadership: to manage and motivate the professional and education exams and customer service teams to achieve challenging objectives
  • The Professional and Educational Exams Manager is responsible for developing relations with current and future stakeholders and clients in order to meet business targets.
  • Impact: to achieve impact for the UK and the BC through providing access to quality UK qualifications
  1. English Language proficiency to IELTS band 8.0 in all areas (or equivalent).
  2. Good presentation skills.
  3. Knowledge of the education and qualification systems in the UK and Nigeria.
  4. Line management and/or leading a team.
  5. Developing networks of contacts.
  6. Monitoring service to quality standards and implementing improvements.
  7. Organising and delivering training events.
  8. Education to degree level or equivalent.
  9. A business-related degree.
  10. A qualification in Customer Service.
  11. A qualification in examination delivery.
  12. Three year’s work experience in a related field – exams delivery and/or customer service.
  13. Developing or managing IT solutions for distance learning and testing.
The application will open until 14th June, 2013.

How to apply
Download and complete the British Council external application form. To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria’s will need to be provided in your role application form. To help you understand those criteria’s, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.

Completed application forms should be sent to Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.

Interested candidate can download full job description through visit on this link to more information.

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