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The British Council Nigeria is looking for a suitably qualified and experienced individual to fill the position of Examinations Officer -  Schools in Lagos. The successful candidate will be report to the Schools Examinations Manager, Nigeria.

Purpose of role:
The job holder to support Examination Services in Nigeria in delivering Schools exams and to maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards), examinations boards and partners.

The post holder will be part of a team of 4 in Lagos who administer the growing Schools Exams business ensuring quality and compliance as well as control of income and expenditure to deliver on target. Delivery will be in Lagos with approximately two sittings per year. This role will support the delivery of exams in Abuja and Port Harcourt, in addition to other administrative duties.

Accountabilities and responsibilities:
  • As Schools Exams Officer, the post holder will be line managed by the Schools Examinations Manager, Nigeria.
  • This role will support delivery of Schools Examinations administered form the Lagos office.
  • All administrative procedures are in full compliance with Examination boards, Partners and EQS standards.
  • Reliability: to ensure examinations are delivered securely according to board requirements
  • Quality and Compliance: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards, Customer Service Standards, and  inspection visits from Cambridge International Exams and other examination boards as required.
  • Finance: all British Council standards for managing finances are met with relation to income reconciliations, cash handling, managing POs, managing contracts and procurement.
Main duties:
  • Administration of examinations in Lagos.
  • Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts daily, maintaining logs appropriately.
  • Answering enquiries about exams.
  • Preparing candidate registration forms.
  • Exam registration procedures including receiving and collating registration forms for the Lagos area, entering and retrieving data on CIE Direct and other exam board registration portals, payments and exams correspondence including dispatch of results.
Exam delivery
  • Delivering  Examinations on test days which includes:
  • Supervision of venue staff
  • Ensuring adherence examination day procedures
Post-Examination administration
  • Secure and accurate despatch of test answers and materials to the examination board. Maintaining accurate logs of examination paper movements.
  • Effective delegation of duties when absent on leave or through illness etc.
Venue Staff
  • Venue staff creation and payment.
  • To be part of the recruitment, training and monitoring team for venue staff.
  • To schedule venue staff for examination sessions.
Schools support
  • To assist in planning teacher training events for attached and potential attached schools.
  • To assist CEM/GFS project managers in delivery of Schools-specific events.
  • To manage CIE secure websites and ensure schools have regular access to support materials
Marketing & Customer Service
  • To assist Schools Exams Manager in collecting qualitative and quantitative marketing data in order to contribute to the marketing action plan and support business development.
  • Seeking and using customer feedback to improve service delivery.
  • To assist the Schools Exams Manager in appropriate marketing of School examinations in Nigeria.
  • To follow a programme of visits to schools to build relationships with existing and potential clients to expand the business.
Finance
  • To prepare and submit income reconciliations to agreed timescales.
  • To record income correctly on the FABS system and in a timely manner.
  • To comply with Contract and Procurement standards.
Key relationships:
  • Internal: Outreach Schools Officer, Country Exams Manager, Deputy Country Exams Manager, Schools Exams Manager, Centre Manager Port Harcourt, Schools Officers in Port Harcourt and Abuja, Customer Service Staff Nigeria, Finance Manager Nigeria. Schools and ELT Project Managers.
  • External: CIE, Edexcel, AQA  UK and SSA representatives, School Principals, Schools examinations co-ordinators, AISEN and other professional teaching associations, venue staff, enquirers, candidates, Regional Exams Manager.
Requirements:
  1. Secondary School education up to ‘A’ Level standard
  2. A qualification in examinations management.
  3. Experience of delivering examinations in a timely and secure manner.
  4. Knowledge of the education and qualification systems in the UK and Nigeria
  5. Dealing with customers and enquiries in a service environment.
  6. Providing and monitoring service within quality standards.
  7. Working quickly and accurately to tight deadlines.
  8. Experience of handling and reporting on payments from customers.
The application will open until 14th June, 2013.

How to apply
Download and complete the British Council external application form. To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria’s will need to be provided in your role application form. To help you understand those criteria’s, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.

Completed application forms should be sent to hposts@ng.britishcouncil.org. Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.

Interested candidate can download full job description through visit on this link http://www.britishcouncil.org.ng/examinations-officer-schools/band-4-examinations-officer-schools-may-2013 to more information.

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