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Etisalat was established in the UAE in 1976; it has over its 35 years of experience, pioneered various innovative technologies in emerging markets and extended the reach of millions of subscribers globally.

Etisalat Nigeria is recruiting to the position of Manager (Fraud Management) for its location Lagos in Nigeria to Finance department.

Position Summary
Monitor telecommunications services offering and electronic interactions for any form of misuse as defined by the GSMA and in line with company standards

Principal Functions
  • Develop Fraud Risk Management strategy and business plans to ensure that control measures and action plans are in place to address fraud risks within the organization
  • Nurture a positive fraud awareness culture within the organization by undertaking fraud education and training for all first points of contact
  • Develop and establish fraud detection policy, processes and procedures in line with industry best practice in order to minimize fraud
  • Define and document service levels for interaction points with other relevant teams, including Credit Management, Audit and Legal
  • Conceive, initiate, prioritize and lead completion of fraud prevention initiatives
  • Follow up with relevant units on all reported cases to ensure closure on the fraud database
  • Ensure that all FMS and manual exceptions are investigated, reported and updated in database
  • Perform varying degrees of TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile transport integrity as well as billing completeness and accuracy
  • Review, recommend and follow up on management report items from the auditors to ensure compliance
  • Maintain regular liaison with the internal and external auditors to ensure compliance with regulatory and procedural obligations
  • Take responsibility for day-to-day operation of the fraud management tool CONNECTIVA including generation and monitoring of predefined Key Performance Indicators (KPIs), alarms and resolution of triggered alarms
  • Liaise with Network Operations and Engineering Divisions on fraud related operations
  • Manage relationship with all internal and external stakeholders including vendors, auditors, Legal, Forensic Audit, and law enforcement agencies
  • Undertake NRTRDE reporting
  • Implement FMS and fraud alarm criteria and thresholds/ fraud profiling and segmentation using trend/ pattern analyses
  • Minimize revenue loss from fraudulent activities
  • Conduct fraud risk assessment for all new and existing products and services
  • Act as first line of contact for all fraud queries
Candidates must have the following Requirements, Experience, and Skills & Competencies:
  1. Candidate must have bachelors degree in a numerate discipline
  2. Relevant professional certifications (ACA, CISA, CRISC, OCA, OCP, OCM, CCNA, etc)
  3. Between six (6) and eight (8) directly relevant post-NYSC work experience
  4. Ideal candidate must be able to demonstrate:
  5. Good knowledge of Relational Database Management systems
  6. Excellent understanding of GSM Network Architecture, Operations and Billing Systems
  7. Excellent understanding of telecoms business environment, i.e network-to-balance sheet
  8. Excellent analytical and problem-solving skills
You can submit application only online through Etisalat's careers page http://careers.etisalat.com.ng.

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