Cisco seeks an experienced candidate to fill the position of AS Delivery Manager, West Africa in Lagos, Nigeria.
Requisition #: R940436
Key Responsibilities:
- Supervises the activities of a team with responsibility for results in terms of customer satisfaction and delivery assurance
- Manages overall operations for a region or customer segment, including resource allocation, contract negotiation and customer issue resolution
- Manages and directs the planning, implementation and management of networking projects, WAN audits, LAN Assessment and Consulting and/or Customized services.
- Assumes leadership role in CA or cross-functional teams to drive service delivery and/or product improvements
- Represents AS in EBC's
- Participates in major cross-functional projects affecting Cisco business, product, or service leadership
- Works with little or no direction and is mindful of organizational goals and objectives.
- Independently identifies complex issues and resolves complex problems that impact strategic direction.
- May act as a SPOC (single point of contact) for AS delivery in certain customer accounts.
Requirements:
- Typically requires BSCS or BSEE or equivalent plus 8-10 years-related experience.
- Experience in customer support, knowledge of inter-networking technologies and the competitive marketplace.
- Should possess 2+ years-prior management experience.
- Complete understanding of and experience in leading a team in applying all elements of Technical Consulting.
- Proven business and technical expertise and extensive customer service engineering experience.
- Thorough understanding of networking technology and strong technical knowledge of company products
- Excellent working relationships with other customer service organizations within Cisco and with appropriate business units.
- Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments.
- Demonstrated industry awareness.
How to apply?
Interested candidate should click here to apply online. Remember, the online application will close on 25th July, 2013.
