Cisco Vacancy for AS Delivery Manager (West Africa)

Cisco Vacancy for AS Delivery Manager (West Africa)

Cisco seeks an experienced candidate to fill the position of AS Delivery Manager, West Africa in Lagos, Nigeria.

Requisition #: R940436

Key Responsibilities:
  • Supervises the activities of a team with responsibility for results in terms of customer satisfaction and delivery assurance
  • Manages overall operations for a region or customer segment, including resource allocation, contract negotiation and customer issue resolution
  • Manages and directs the planning, implementation and management of networking projects, WAN audits, LAN Assessment and Consulting and/or Customized services.
  • Assumes leadership role in CA or cross-functional teams to drive service delivery and/or product improvements
  • Represents AS in EBC's
  • Participates in major cross-functional projects affecting Cisco business, product, or service leadership
  • Works with little or no direction and is mindful of organizational goals and objectives.
  • Independently identifies complex issues and resolves complex problems that impact strategic direction.
  • May act as a SPOC (single point of contact) for AS delivery in certain customer accounts.
  1. Typically requires BSCS or BSEE or equivalent plus 8-10 years-related experience.
  2. Experience in customer support, knowledge of inter-networking technologies and the competitive marketplace.
  3. Should possess 2+ years-prior management experience.
  4. Complete understanding of and experience in leading a team in applying all elements of Technical Consulting.
  5. Proven business and technical expertise and extensive customer service engineering experience.
  6. Thorough understanding of networking technology and strong technical knowledge of company products
  7. Excellent working relationships with other customer service organizations within Cisco and with appropriate business units.
  8. Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments.
  9. Demonstrated industry awareness.
How to apply?
Interested candidate should click here to apply online. Remember, the online application will close on 25th July, 2013.

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