IT Client Support Officer Job at Stanbic IBTC Bank

Stanbic IBTC Bank is recruiting to fill the position of IT Client Support Officer for Lagos Island, Nigeria. Interested candidates can submit their applications before the last date through the official recruitment portal of the Stanbic IBTC Bank.

Job ID: 49083
Location: Lagos Island, Lagos
Job Sector: Banking

Job Details

Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problems in the branches and regions are resolved promptly and efficiently.

The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment.

Key Responsibilities / Accountabilities
Improve customer experience:

Achieve a minimum annual Business Survey (i.e ISS) rating of 8 out of 10

Ensure no more than 5 significant incidents occur every week

Achieve an IT User Survey score of 7 out of 10

Ensure closure time within 90% of agreed SLA for significant and general complaints

Ensure service availability meets agreed targets

Achieve a Remedy satisfaction survey rating of 3.5 out of 5


Develop a cost containment culture:

License & Maintenance
Staff Printing


Establish a control framework that guarantees visibility and reliability of our franchise:

Satisfactory Audits (Internal & External)

Resolve exceptions before due dates

Ensure there is no vulnerability

Emergency changes should not exceed 10% of the total changes

Successful DR exercises


Implement efficient and timely projects and changes to support key business objectives:

Achieve 80% closeout sign-offs on pre-agreed deliverables (time, scope, cost) by all relevant stakeholders

Score 90% on the post-implementation survey (conducted within a minimum of 3 months after project closure)

Respond within 24hours to engage relevant parties once a work request is raised

Preferred Qualification and Experience

Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as Engineering, Computer Sciences, Statistics, Mathematics.

Minimum of 4 years post qualification experience in a similar or related position.

Knowledge / Technical Skills / Expertise:
Knowledge/Technical Skills/Expertise:

IT Operations

IT Systems

Technical Analysis

IT Knowledge

Change Management

Rollout Management

Application Closing Date - Not Specified.

How to Apply

Interested candidates click here to apply or to get more information related to the post, visit at stanbicibtcbank.com.