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Front Desk Officer Jobs 2021 in AB Microfinance Bank Nigeria. Total 3 openings, use the link given below to submit the application form. To find out more, proceed:


Job Title: Front Desk Officer

Ref. Code: FDO/ONA/JAN/2021

Locations: Onitsha, Nnewi - Anambra & Aba - Abia

Employment Type: Full-time



About Bank

AB Microfinance Bank is a national microfinance bank licensed by the Central Bank of Nigeria (CBN), with its head office in Lagos and branches spread across Lagos, Oyo, Ogun, Ondo, and Anambra State.


AB Microfinance Bank Nigeria is committed to its passion of helping to improve the business opportunities of entrepreneurs by availing them of easy access to affordable loans, as well as improve the general financial status of everyone with its deposit accounts. It is a limited liability company duly incorporated in Nigeria under the 2002 Companies and Allied Matters Act and is regulated by the Central Bank of Nigeria as a fully-fledged microfinance bank.


The Bank has an exceptional group of very strong international shareholders committed to the task of improving access to financial services in the country. These shareholders are Access Microfinance Holding AG of Germany, KfW - the German Development Bank, the African Development Bank, and the International Finance Corporation of the World Bank Group. Together, they have an established record of setting up and managing microfinance banks across the African and Asian continents in such countries as Nigeria, Tanzania, Liberia, Zambia, Rwanda, Madagascar, Azerbaijan, Tajikistan, Georgia, and Brazil.


Main Responsibilities of the Front Desk Officer

  • Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
  • Determine and respond to customers' inquiries in a professional manner by directing them to the respective workstation or unit where their needs would be served.
  • Coordinating loan clients for disbursement according to disbursement schedules.
  • Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
  • Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
  • Organize, sort, and distribute incoming mail without delays.
  • Ensure that the driver’s logbook, fuel login sheet, is logged properly and updated.


Requirements of Front Desk Officer Position

  1. Minimum educational qualification of OND in any related field
  2. 1-2 years of working experience in any related field would be an added advantage
  3. Good communication and Interpersonal Skills
  4. Active PC user
  5. Excellent customer service relation
  6. Ability to work effectively with minimal supervision


How to Apply

Interested and eligible candidates click here to apply online Remember the last date to apply is 15th January 2021

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