NPF Microfinance Bank IT Helpdesk/Support Recruitment 2021

NPF Microfinance Bank IT Helpdesk/Support Recruitment 2021

NPF Microfinance Bank intends to recruit qualified candidates for the post of IT Helpdesk/Support in its Information Technology Department. If you consider yourself to be the right candidate for this post then apply now.


Also know about the NPF Microfinance Bank IT Helpdesk/Support Recruitment 2021 job description, responsibility, or requirements.



Job title: IT Helpdesk/Support

  • Department/Group: IT Support
  • Job Category: Information Technology
  • Level: Supervisor
  • Probationary Period: 6 months
  • Job Type: Full Time
  • Job Location: Lagos
  • Application mode: Online
  • Application deadline: not specified


Job Role and Responsibilities

  • Monitor and respond quickly to incoming requests relating to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
  • Maintain user PCs, including upgrades and configuration as needed.
  • Assist with onboarding of new users on the network.
  • Keep an inventory of all equipment, software, and licensed users.
  • Install, configure, and upgrade PC software.
  • Ensure all user request are closed and user-requested are resolved timely in line with the MTTR
  • Internal IT help desk support staff is responsible for training all employees on new hardware and software. This involves designing and implementing a specific training strategy for each project.
  • Ensure monthly availability and review of all user-related issues.
  • Ensure issues logs is maintained, reviewed, and resolved by the parties involved for issues that can’t be resolved internally.


Qualifications and Education Requirements

  1. Qualifications and Education Requirements: A minimum of BSC/ HND Computer Science, Elect/ Elect, Statistics, Operational Research, Mathematics, and other related qualification with a minimum of second class lower or Upper credit
  2. Certification in ITIL, COBIT 5, CompTIA Network+, Network+, SolarWinds Certified Professional, and order IT service management framework is very necessary
  3. Must have a minimum of 2 years working experience in a similar position
  4. Initiative, Self-Motivated, Ability to Work under Pressure and Deliver Results
  5. Good customer service


How to apply

Interested applicants can submit their CV on the NPF Microfinance Bank Recruitment Portal to apply.

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