Facebook SDK

NPF Microfinance Bank intends to recruit qualified candidates for the post of IT Helpdesk/Support in its Information Technology Department. If you consider yourself to be the right candidate for this post then apply now.

 

Also know about the NPF Microfinance Bank IT Helpdesk/Support Recruitment 2021 job description, responsibility, or requirements.

 

microfinancebank

Job title: IT Helpdesk/Support

  • Department/Group: IT Support
  • Job Category: Information Technology
  • Level: Supervisor
  • Probationary Period: 6 months
  • Job Type: Full Time
  • Job Location: Lagos
  • Application mode: Online
  • Application deadline: not specified

 

Job Role and Responsibilities

  • Monitor and respond quickly to incoming requests relating to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
  • Maintain user PCs, including upgrades and configuration as needed.
  • Assist with onboarding of new users on the network.
  • Keep an inventory of all equipment, software, and licensed users.
  • Install, configure, and upgrade PC software.
  • Ensure all user request are closed and user-requested are resolved timely in line with the MTTR
  • Internal IT help desk support staff is responsible for training all employees on new hardware and software. This involves designing and implementing a specific training strategy for each project.
  • Ensure monthly availability and review of all user-related issues.
  • Ensure issues logs is maintained, reviewed, and resolved by the parties involved for issues that can’t be resolved internally.

 

Qualifications and Education Requirements

  1. Qualifications and Education Requirements: A minimum of BSC/ HND Computer Science, Elect/ Elect, Statistics, Operational Research, Mathematics, and other related qualification with a minimum of second class lower or Upper credit
  2. Certification in ITIL, COBIT 5, CompTIA Network+, Network+, SolarWinds Certified Professional, and order IT service management framework is very necessary
  3. Must have a minimum of 2 years working experience in a similar position
  4. Initiative, Self-Motivated, Ability to Work under Pressure and Deliver Results
  5. Good customer service

 

How to apply

Interested applicants can submit their CV on the NPF Microfinance Bank Recruitment Portal to apply.

Post a Comment

Previous Post Next Post